Warranty Practical Pet Solutions (PPS) will repair or replace merchandise which proves defective in materials and/or workmanship. The limited warranty is effective for one year from the date of purchase, applies only to the original owner, and is not transferable. The limited warranty is applicable only if the Model Selection/Fit List and Instructions are followed and the products are used properly. Product believed to be defective must be returned to PPS for inspection. Return Authorization must be obtained from PPS in advance, as returns received without an "RA" number will be refused. If an article is found to be defective upon inspection by PPS, PPS will repair or replace the defective article at its discretion without charge. The customer will pay freight to PPS, and PPS will pay any applicable return freight. Unauthorized returns will not be accepted. Normal wear and tear of PPS products or damage resulting from misuse, accidents, theft, or alterations are not covered by this Limited Warranty. The purchaser acknowledges that Practical Pet Solutions has no control over the attachment of its products to vehicles or the attachment of items to the TWISTEP®. Accordingly, PPS cannot assume responsibility for any damage to any property arising out of the improper attachment or use of its products. In addition, this Limited Warranty applies only to PPS products and not to other products used in conjunction with PPS products. This Limited Warranty is in lieu of all other warranties, expressed or implied, and does not cover consequential damages of any kind that may arise from the use or misuse of any PPS product.   [ Back ]